.png){kind=logo}
Policies & Terms
Please review our policies before your appointment. We appreciate your understanding and cooperation.
Appointment Policy
All grooming appointments are by appointment only. We schedule appointments based on location to provide the most efficient service to our clients across the Hudson Valley.
To secure your pet's grooming appointment, a $35 (plus tax) per pet scheduling fee is required at the time of booking (Zelle, Apple Pay and Venmo ONLY).
This fee is applied toward the total cost of your grooming service when the appointment is kept. If you cancel or miss the appointment, the scheduling fee will be forfeited.
If you keep your appointment as scheduled, the fee will be credited toward your final balance at the end of service. Final balance is due upon completion of service (Cash, Zelle, Apple Pay or Venmo ONLY).
Please have your pet ready at the scheduled appointment time. Our grooming sessions are timed to ensure each pet receives the attention they deserve, and delays can impact other scheduled clients.
For new clients, please complete the Intake Form and review the Waiver prior to your first appointment.
General Service Terms
Bath Bark and Beyond uses all-natural and Organic shampoos and products to ensure your pet is properly cared for from the start. If your pet has specific allergies or skin conditions, please inform us ahead of your appointment so we can select the appropriate products.
Pricing is based on breed, size, coat condition, and the services requested. Severely matted coats may require additional time and care, which may affect pricing. We will always communicate any additional charges before proceeding.
Our groomers reserve the right to stop or modify a grooming session if a pet becomes overly stressed, aggressive, or if continuing the service could pose a risk to the pet's health or safety. Full payment of the agreed upon service will be required. The well-being of your pet is always our top priority.
All appointments will require a pre-groom assessment form to be completed by the groomer with the client present to establish a baseline of the pet's condition prior to services rendered.
Payment is due upon completion of service. We accept Cash, Zelle, Apple Pay and Venmo ONLY. A 2% convenience fee will be added for Venmo payments.
We reserve the right to refuse service to anyone.
Health & Safety
For the safety of all pets and our team, we require that all pets be current on their vaccinations — please see the intake form for specifics.
If your pet has any medical conditions, recent surgeries, or behavioral concerns, please let us know when scheduling your appointment. This helps us provide the safest and most comfortable experience for your pet.
If we notice any health concerns during grooming — such as lumps, skin irritation, parasites, or ear infections — we will bring them to your attention so you can follow up with your veterinarian.